ARTICLE 1 – PARTIES
1.1. SELLER:
Title: REMUKAN SOWTWARE
Address: 21.cadde No:5/6, Altındağ/Ankara
Email: info@remukan.com
Phone: 0 (552) 113 76 13
1.2. BUYER:
The individual or legal entity providing billing and contact credentials electronically during checkout ("Buyer").
ARTICLE 2 – DEFINITIONS
Refers to consumer protection legislation, distance contract regulations, and intangible cloud SaaS software subscriptions provisioned electronically.
ARTICLE 3 – SUBJECT OF THE CONTRACT
Regulates the terms of sale, electronic delivery, rights, and obligations concerning the digital software subscription ordered by the BUYER via the SELLER's platform.
ARTICLE 4 – PERFORMANCE AND DELIVERY
The service is entirely digital without physical shipping. Upon payment confirmation, access licenses are autonomously provisioned electronically.
ARTICLE 5 – ZERO CARD STORAGE PRINCIPLE
The SELLER never records or stores credit card numbers, expiry dates, or CVV codes on its servers. All transactions are securely routed through PCI-DSS certified payment gateways (Virtual POS) over 256-bit SSL encryption.
ARTICLE 6 – RIGHT OF WITHDRAWAL AND IMMEDIATE ACCESS REVOCATION (14 DAYS)
6.1. The BUYER has the right to withdraw from the contract within 14 (fourteen) days of purchase without penalty or reason.
6.2. Notification must be submitted in writing to info@remukan.com.
6.3. License and Access Termination: The exact moment the withdrawal request is received, all provisioned SaaS licenses, portal authentication, API keys, and database access are immediately and permanently revoked. The BUYER shall have no right to access or operate the software post-withdrawal.
6.4. Refund Execution: A 100% full refund is executed to the original payment instrument within 14 days without deductions.
ARTICLE 7 – CANCELLATION & PRORATED REFUND POLICY
7.1. Even after 14 days, the BUYER may cancel subscriptions at any time. Future auto-renewals are immediately terminated.
7.2. Prorated Refund: For annual or long-term packages, the fee for actively used months is deducted, and the remaining unused period balance is refunded to the BUYER, terminating future service access accordingly.
ARTICLE 8 – JURISDICTION
Consumer Arbitration Committees and Courts of Ankara, Turkey hold jurisdiction over statutory claims, subject to international conflict-of-law rules.